Blog 6: Tech Training
There are lots of warts on this frog when
it comes to technology at my school. But I don’t think we’re unique when it
comes to the ways in which technology is provided, supported, or implemented.
In every facility that I’ve worked, we’ve had issues, challenges, and triumphs.
Presently, I work in a school that just
completed a 3 year school improvement grant (SIG). The grant provided the
school with additional funds to purchase equipment that other schools in the
district (presumably) do not have. Also, everyone in the district was given
laptops at the beginning of this year (at least 5 years behind other districts
where teachers have had the use of laptops for a good long while now).
The way in which both the SIG technology
(laptop and ipad carts) and the laptops were ‘rolled out’ to the staff,
highlights some of the issues with technology in education today: we get the
goods, but then what?
Some of the most important aspects of
using technology involve training, implementation, and support. In our school,
they created Coaching Clinics, held
during our planning periods on many Thursdays. During these clinics, we
received training on the use of the ipads, Promethean boards, websites, and software
programs. The training was mostly introductory in nature, with other teachers
and coaches suggesting and demonstrating the use of technology in instruction.
And while it was very helpful, most of the staff has not yet implemented many
of the suggestions.
The reasons? Time and comfort. For many
staff members, the idea of registering clickers for the Promethean board, creating
the flipcharts for instruction and testing, and then learning how to collect
and use the resulting data, is just “too much”. Additionally, jumping through
the cumbersome hoops (developed by administration, and managed by the media specialists)
is a big turn-off. For instance, in
order to reserve the carts and the computer labs, the teachers have to use a
site called Sign-Up Genius. And there are numerous rules about how many times a
week they’re allowed to have the technology, the timeframe in which they must have
the sign-up submitted, overseeing check-out and signature procedures, and now –
serious accountability factors.
As technology usage increases, incidents
of vandalism and theft have naturally started occurring. In order to combat
this, and to try to maintain the technology for future use, administration has
put some measures in place. The teachers must assign each piece to the
students, have students sign for check-out and check-in, and must report damage
immediately. Also, the teachers must remove and replace each item on the cart
personally; no students are allowed to plug or unplug the devices into the
charger cables or place them into the slots (that don’t fit because the cases
are too large – but that’s another story). This means that considerable time is
required for the procurement of the carts and labs, for check-out/in procedures,
and for inspection of each component before turning the carts back in or
leaving the computer labs. And while the teacher is tied up with all of this,
students are free to make mischief, as we all know they do when the teacher is
occupied, and they themselves are not directly engaged in a task.
Furthermore, if any device goes missing,
or is damaged, if the teacher cannot trace who did what, they are being held
accountable, and must pay for the item to be replaced. No teacher can be
expected to see everything happening at once; students trade out devices, get
up and move around, and change settings all the time.
As for the teacher issued laptops, there
were no security procedures given or suggested. I personally purchased a cable
lock for mine, and suggested to our department chairs, that they use funds to
buy cables for everyone. So far, I am the only one with a cable as far as I can
see. And teachers leave the laptops out on their desks all the time, whether
they’re in the room or not. And even though we all signed for them at the
beginning of the year, no warnings or suggestions for security have been issued,
and consequently, it’s an accident waiting to happen.
When the only insurance policy for
replacing broken or stolen items is either having the student or the teacher
pay for it, the expected result is a chilling effect on the staff’s desire to
use the technology. It’s hard to be enthusiastic about something that places
you in very real and increasingly likely financial peril.
As for using the technology for
instruction, much more training and support are needed, and the media specialist
is in the perfect position to advocate for this. Some of the ways that the media
specialists could help our staff become more comfortable with using technology
in instruction, would be to implement some of the coaching techniques outlined
in the ISTE Coaching Whitepaper, available as a free downloadable pdf at: https://www.iste.org/resources/product?ID=2157.
One of the things that the whitepaper
recommends is providing support in a one-on-one capacity, to help guide
teachers through some processes. Our media specialists are very good at doing
that. If you call and ask them a question, it is not unheard of for one of them
to run upstairs to the room and walk you through the procedure on the spot.
Another technique suggested in the
whitepaper, is providing checklists and other materials for teachers to follow.
Our media specialists do this regularly. In addition to helping us be able to
independently execute procedures or use software, it also frees them from
having to repeatedly instruct each and every staff member. Of course, there are always teachers who need
the direct contact, just as there are students who need to be hand walked
through steps in the classroom. But at least this cuts down the frequency.
Our media specialists also try and visit
us during collaborative planning to impart information. In fact, at the
Technology Meeting that I attended this week, one of the media specialists
asked us what further technology professional development opportunities we
thought teachers would like, so that they could arrange it during departmental
planning periods. We recommended more in-depth training on how to incorporate the
Promethean board clickers into instruction, and asked that they arrange for
some hands-on sessions with the county instructional technologist. They were more
than willing and happy to do so.
In every technology professional
development session that our media specialists have scheduled, they model the
steps of the process they’re teaching. Watching them step through a software
feature is very helpful, especially when they relate it to something we
actually do, need, or want to accomplish.
One of the gaps in our professional
development however, is an encouragement to use social media for instruction. Since
that is one of the sore spots in the classroom, with students attempting to
access their facebooks accounts, and snap chatting each other every 5 seconds,
the adults are reluctant to address the banes of our existence. And I can’t
blame them.
On the one hand, yes, we could make use
of twitter and facebook, and other social networks. But on the other hand,
allowing students to access social accounts is pretty much interpreted as the
go-ahead to indulge in a free-for-all. We’ve
seen this tendency with the BYOT. Even though the handbook clearly states that
technology is only allowed when the teacher says it can be brought out and used
for instruction, the students hear what they want to hear: it’s allowed,
period. I have had many a student suck their teeth at me and eye-roll themselves
into a near-unconscious state when I tell them to put up the cellphone. “BYOT!”
is the snarky answer I usually get. And explaining that BYOT is only for
instruction, and only at the teacher’s discretion (and this teacher’s
not discretting), just starts up the old circular argumentation that teenagers love
so much.

So how would I do things if I had free
reign, and all things were legal and possible? Well, the first thing I would do,
would be to install a cellphone scrambler. Sure, you can have the
cellphone, but it won’t work once you enter the educational domain. So if a
teacher deemed that using a personal device was allowed and necessary, they
could deactivate the scrambler for that period of time only.
Next, I would have the computers set up
on a tightly controlled LAN, monitored with software (like LAN School). There
would be no way for students to stray outside of the programs and sites needed
for instruction during the time when instruction was being given. Come time for
exploration, research, and project work, the teachers would have the capability
of releasing the strictures while closely monitoring through LAN School. That
would be a start. Any yes, I know that unless the FCC rules are not changed,
this would never be possible…
So what would I do if I were media
specialist in the world we actually live in? Train, train, train. If I provided
liberal training sessions for the staff, where they could come during planning
to learn useful programs and procedures, I believe that they would take
advantage of it. Instead of the big group everyone-has-to-go sessions, I would
structure them more informally and encourage smaller groups come more often to
learn things in smaller bites that they could then turn right around and use
immediately. Chunk the instruction.
And I would try and prevent the kind of
mindset that says “use the technology, but if anything goes wrong, we’re going
to hold you personally and financially responsible.” This is something that has
to be built-in when technology is procured – a battle fought at the county level,
way before the technology is purchased and installed at the building level. You
need the damage and replacement warranties and software updates negotiated
before the purchase occurs.
Better to have fewer pieces that are protected,
than to have more items that will be available only at the outset. If you’re
going to build a system and get everyone to buy-in and use it on a regular
basis, they need string-free and stressless confidence in its longevity. The
last thing a teacher needs is to be more worried about the device in the
student’s hand, than the knowledge it can imbue.
So for me, the technology issue revolves
around proper planning before purchase, liberal and on-going training for
staff, and support of the technology and the staff, after the roll-out. If any
of these phases is lacking or missing, then the venture will not be an ultimate
success.